Frequently asked questions.

    • The first step is to schedule a consultation to begin a conversation about your needs, in terms of products and timeframe.

    • Once we agree on a production plan, an estimate is generated for your records and approval.

    • Payment is due upon approval of the estimate.

    • Next, our team gets to work. If desired, we will provide examples, scripts and storyboards to establish a schedule that fits your needs.

    • Capturing video and/or photographs begins thereafter. Once all footage and/or photos is gathered, our team will begin post-production.

    • A draft of the final product will be delivered by secure link for your review. If any revisions need to be made, we will make those as necessary.

    • Final products are delivered by secure download upon approval of the final draft, and an invoice is sent for your records.

    • Not at all. We are practiced professionals with excellent communication skills and more than 20 years of experience.

    • We will walk you through the process every step of the way.

    • Our production process is worry free and streamlined to provide the best content as quickly as possible.

    • We have several different pricing packages to fit your budget.

    • Select discounts are available.

    • We are aware that there are other production companies that promise a lot, deliver very little, and charge an arm and a leg. We don't and won't do that. Ever.

    • Take a look at our pricing plans and sample work to make an informed decision.

  • Yes, absolutely:

    • 10% off for active duty/reserves service members and U.S. Veterans

    • 10% off for educators

    • 10% off for small business owners (independent business with fewer than 500 employees)

    Discounts will be applied during the estimate and invoicing processes.

    • We understand that life and weather happens, and these obstacles may require a change in the production schedule.

    • There is no fee or penalty for rescheduling.

    • We will collaborate with your schedule to find an alternative that works for you.

    • We are not satisfied until you are.

    • Our customer service line is (573) 319-1551, or you may email contact@draft13media.com with any concerns you have.